Privacy Policy
Introduction and Commitment
At SmartDigitalForce, we understand that your privacy matters deeply. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you interact with our PostgreSQL programming education platform. We're committed to maintaining the highest standards of data protection while providing you with exceptional learning experiences.
Our approach to privacy reflects our core values of transparency, security, and respect for individual rights. We believe that understanding how your data is handled should never be confusing or hidden behind complex legal language.
Information We Collect
We collect several types of information to provide and improve our educational services. This includes information you provide directly, data collected automatically through your interactions with our platform, and certain information from third-party sources when relevant to your learning experience.
Types of Data We Process:
Personal Identifiers Contact Information Educational Progress Technical Data Communication Records Payment Information Device Information Usage Analytics- Account registration details including full name, email address, and chosen username
- Educational background information and programming experience level
- Learning progress, course completions, and assessment scores
- Communications sent to our support team or instructors
- Technical information about your device, browser, and network connection
- Usage patterns, time spent on lessons, and interaction with course materials
How We Use Your Information
Your information serves multiple important purposes in delivering our educational services. We use your data to personalize your learning experience, track your progress, provide technical support, and continuously improve our platform based on user behavior patterns.
We also process your information for administrative purposes, including account management, payment processing, and communication about important updates or changes to our services. Additionally, we may use aggregated, non-identifying data for research and development purposes.
- Delivering personalized PostgreSQL programming courses and content recommendations
- Tracking learning progress and providing performance analytics
- Processing payments and managing subscription services
- Providing technical support and responding to inquiries
- Sending important updates about courses, platform changes, and educational opportunities
- Improving our educational content and platform functionality
Your Privacy Rights Under Philippine Law
As a user of our services in the Philippines, you have specific rights under the Data Privacy Act of 2012 (RA 10173). We respect and actively support these rights, providing clear mechanisms for you to exercise control over your personal data.
Right to Information
You can request detailed information about what personal data we hold about you and how it's being processed.
Right to Access
You have the right to obtain copies of your personal data in a commonly used, machine-readable format.
Right to Correction
You can request corrections to inaccurate or incomplete personal information in our systems.
Right to Erasure
Under certain circumstances, you can request deletion of your personal data from our systems.
Right to Blocking
You can request that we temporarily suspend processing of your data in specific situations.
Right to Damages
You may seek compensation for damages resulting from inaccurate, incomplete, or unlawful processing.
Data Sharing and Third-Party Services
We maintain strict controls over data sharing and only work with trusted third-party services that meet our security standards. Any sharing of your personal information is done with your explicit consent or when required by law.
Our third-party integrations include payment processors, email service providers, and analytics platforms. All these partners are bound by comprehensive data processing agreements that ensure your information receives the same level of protection as we provide directly.
- Payment processing services for subscription and course purchases
- Email service providers for course communications and updates
- Analytics services to understand platform usage and improve user experience
- Cloud hosting providers for secure data storage and platform operations
- Customer support tools to provide efficient help and assistance
Data Security and Protection Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational measures designed to safeguard your data throughout its lifecycle.
Our security protocols are regularly reviewed and updated to address emerging threats and maintain compliance with international security standards. We also conduct regular security audits and employee training to ensure consistent application of our privacy protection measures.
- End-to-end encryption for data transmission and secure storage protocols
- Multi-factor authentication systems and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy best practices
- Incident response procedures for potential security breaches
- Backup systems and disaster recovery protocols
Data Retention and Deletion
We maintain clear policies regarding how long we retain different types of personal information. Our retention periods are based on legitimate business needs, legal requirements, and your ongoing relationship with our platform.
Active Account Data
Personal information and learning progress are retained while your account remains active and for up to 2 years after account closure.
Financial Records
Payment and transaction records are kept for 7 years to comply with financial record-keeping requirements.
Communication Logs
Support communications and course interactions are retained for 3 years to maintain service quality.
Technical Data
Analytics and technical data are typically anonymized after 18 months and may be retained indefinitely in aggregated form.
International Data Transfers
While our primary operations are based in the Philippines, some of our trusted service providers may process your data in other countries. We ensure that any international transfers of your personal data are conducted with appropriate safeguards and legal protections in place.
We only transfer data to countries with adequate data protection laws or implement additional contractual protections to ensure your information receives equivalent protection regardless of where it's processed.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze platform usage. You have control over these technologies through your browser settings and our privacy preference center.
We use both essential cookies required for platform functionality and optional cookies that help us improve our services. You can manage your cookie preferences at any time, though disabling certain cookies may affect some platform features.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we're protecting your privacy. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.